Q22 Terms & Conditions — Know Your Rights Before You Play

Welcome to the q22 platform. These Terms and Conditions ("Terms") apply to the use of the q22 website and all its services. By accessing the platform, you are considered to have accepted these Terms.

To use the q22 platform, you must:

• You must be at least 18 years of age.
• You must be legally permitted to participate in online gaming under the laws of your country.
• Accounts must be created in your own name and for your own use — not on behalf of anyone else.
• You must be financially capable and of sound mind.

These Terms & Conditions may be updated from time to time. You will be notified of any changes via email or platform notification. Continued use of the platform will be considered acceptance of the updated Terms.

When registering with q22, you must provide accurate and complete information. q22 reserves the right to close any account created with false or incomplete information at any time.

Important Account Rules:

• Each individual may register only one account. Creating multiple accounts will result in permanent closure of all associated accounts.
• Keeping your account password confidential is your responsibility. Do not share your login credentials with anyone.
• If you notice any unusual activity on your account, contact q22 Support immediately.
• Participation in the identity verification (KYC) process is mandatory. You may be required to submit a copy of your National ID or passport.
• The mobile number and email address registered to your account must remain active.

Deposits on the q22 platform can be made via multiple mobile banking methods, including Mobile Banking, Nagad, Rocket, and Upay. The following rules apply to all deposits:

• The minimum deposit amount is BDT 200 (two hundred taka).
• Deposited funds are typically credited to your account within 5–15 minutes.
• Only use payment methods registered in your own name.
• Payments from third-party accounts are not accepted.

The following terms apply to payouts:

• The minimum withdrawal amount is BDT 500 (five hundred taka).
• Payouts are typically processed within 15–60 minutes. Delays may occur if KYC verification is incomplete.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Q22 reserves the right to temporarily suspend a payout if a suspicious transaction is identified.

Q22 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which you should read carefully before claiming.

General Bonus Terms:

• The welcome bonus is available to new members only and applies once to the first deposit.
• Each bonus has its own wagering requirement. Typically, you must wager 15 to 30 times the bonus amount before making a withdrawal.
• Wagering requirements must be completed before withdrawing any winnings earned using a bonus.
• Using multiple accounts to abuse bonuses is strictly prohibited.
• Q22 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• In the event of any bonus-related dispute, q22's decision is final.

All games on the q22 platform are powered by a certified RNG (Random Number Generator). Fairness is ensured through regular audits conducted by independent third parties.

• If a technical issue occurs during a game, that round will be considered void and the wagered amount will be refunded.
• Any winnings obtained by exploiting software bugs or errors will be voided.
• The use of automated bots or third-party software is strictly prohibited.
• Any dispute regarding a game result must be raised with Support within 72 hours.
• In Live Casino games, the dealer's decision is final.

Q22 believes in responsible gaming. Gaming is entertainment — not a source of income. We want every member to enjoy a healthy and fulfilling life.

• You can set your own deposit limits — daily, weekly, or monthly.
• Use the session timer to track how many hours you've been playing.
• You can temporarily deactivate your account for a set period using the self-exclusion feature.
• If you feel you may have a gaming addiction, please contact our Support team immediately.

For more details, visit our Responsible Gaming Visit the page.

Q22 takes the security of your personal information seriously. We protect all your data using 256-bit SSL encryption.

• Your information is never sold to third parties.
• No information is shared with any government authority except where required by law.
• Your gaming data is used solely to improve the quality of our services.
• Even after an account is closed, certain information may be retained for a specified period for legal compliance purposes.

For our full privacy policy, visit our Privacy Policy Visit the page.

Q22 may suspend or permanently close your account without notice for any of the following reasons:

• Providing false or misleading information.
• Creating multiple accounts or abusing bonuses.
• Suspicion of fraudulent transactions or money laundering.
• Intentional exploitation of platform vulnerabilities.
• Disrespectful behavior toward other members or staff.
• Underage (under 18) gaming.

You may request account closure at any time by contacting Support. If there is a valid balance at the time of closure, it will be returned subject to wagering requirements.

Q22 reserves the right to modify these Terms & Conditions, in whole or in part, at any time. You will be notified of any changes via email or platform notification before they take effect.

• Continued use of the platform after updated Terms take effect will be considered acceptance of the new Terms.
• These Terms are drawn up in accordance with international online gaming law and operate under an international license.
• In the event of a dispute, resolution will first be attempted through our Support team.
• For all legal matters, the rules of q22's licensing authority shall be considered final.